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04/08/2004: "ATI Sucks, Buy nVIDA/GeForce [Edit]"
ATI is really starting to piss me off. I purchased a part (DVI to VGA converter) on Feb 12th and on March 9th I write to them asking WhereTF is my part? They say:
Sorry to hear that you have not received your order as of yet. Your order was shipped on Feb 19, 2004 and today is the 12th business day. As per our website it says that regular mail can take up to 10 business days and although that is on the website we are at the mercy of the postal service and therefore orders can take longer than 10 business days. If you do not receive your order by Friday March 13, 2004 please notify me and I will send you a replacement at no charge.Thank you for your patience in regards to this matter.
Time passes, its March 15th and still no part. I email them again to get this:
Thank you for your response, I will be sending you replacement adapter first thing tomorrow morning and you should have it the following day. I apologize for the inconvenience and thank you for your patience.
Today is APRIL the 7th (well ok now its the 8th) I decide to email them again and ask for a refund 'cause this is the longest overnight delivery in history! I receive this:
In my previous email I had instructed you to notify me by March 13, 2004 if you had not received your order. We do not have refunds on our accessories and I will be sending you replacement adapter as I had originally stated.
To which I respond with:
Actually, I have contacted you by March 13th and dated March 15th you said you were sending a replacement (as in attachments). And I still haven't received the part. Are there trackable shipments in Canada? Ok, so I lied. I didn't email them by March 13th, I gave them until March 15th, a whole TWO days extra for the part to show up! To which they respond with:
Sorry about the delay, I had sent you the replacement adapter to you. Your credit will be sumbitted for $15 on Monday April 12, 2004 and could take up to 10 business days to appear on your credit card. I apologize for the inconvenience this may have caused you.
Er, DUH... If it's the same 10 business days they were going to send out the part, I'll probably never going to see that $15 dollars either, huh? Damn you, ATI.
Edit: 4/15/04 2:30AM Holy CRAP! My Account was ACTUALLY credited the $15 dated (according to my bank) 4/12/04!! It's a miracle!
Bitching by Adam
@ 03:24 AM PST